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Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can contact us using our self service pages. 

Changes to taxi licensing policy

On the 13th of April 2021 the council approved a new taxi and private hire licensing policy. Some of the changes to the policy are: 

Hackney Carriage and private hire drivers

Hackney Carriage and private hire vehicles

Private hire operators

  • a defined 'fit and proper' test for licensed operators
  • improved staff training and vetting
  • improved procedures for
    • vetting drivers/vehicles allocated bookings
    • advertising
    • sub-contracting
    • tariff display
    • pickup/drop off procedures

Please read the full updated taxi policy 2021 (PDF, 1 MB) here.