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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Advice for severe weather

Heatwave advice

Heat can cause dehydration, heat exhaustion and heat stroke, some people are more vulnerable and at risk and need extra care and attention, including:

  • The elderly
  • Babies and young children
  • Those who already have health issues such as a heart problem or breathing difficulties

Tips for coping in a heatwave

  • Check the weather forecast so that you're prepared if hot weather is predicted
  • Try to avoid going out during the hottest part of the day
  • Apply sunscreen of at least SPF15 and wear UV sunglasses
  • Stay hydrated by drinking plenty of water. Avoid excess alcohol, caffeine or drinks high in sugar

For more information, visit:  

NHS Choices

For water saving tips and advice, visit:

Thames Water website