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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Sustainability statement/information

You should show how you'll follow sustainable design and construction practice for any project. This includes refurbishment and extensions.

For major developments, provide this information in a sustainability statement. The statement should show all the adaptations you have made to deal with changes to the climate or weather patterns.

You can find out more information in our Local Plan: Strategy and sites 2019 (policy D2).

You will need to submit a statement or complete a questionnaire to include:

  • adequate information about energy and carbon emissions
  • proportionate information about sustainable design and construction

Download a copy of the questionnaire here: Icon for word Climate change, energy and sustainable development questionnaire [62.79KB].