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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Planning performance agreements

Why sign up for a planning performance agreement?

A PPA does not guarantee your project will be approved, but it gives you the best chance of a positive outcome. It removes some uncertainty and helps keep communications open throughout the planning process.

Other benefits of a PPA are:

  • you'll know the timescale for reaching a decision on your application
  • we'll give you the key dates and elements in writing and may also give you a specific planning committee date
  • Guildford Borough Council officers can share their expertise through the application process
  • both parties can agree on changes to the timescale or extensions to the deadline
  • you can discuss and solve issues as they arise and make changes to your application if needed
  • we can tell you some of the costs up front
  • you can discuss planning applications with council officers and consultees
  • you'll have a named officer contact, who can discuss your application at any point during the process