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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Planning performance agreements


Before you can sign up for a PPA, we need to agree a project vision and set development objectives. We'll also work out key dates, timescales, and responsible parties. Finally, our team will assess the resources needed for the project.

To apply, you need to:

Read and complete our template PPA and resourcing agreement. (You can also make any amendments you want, but both parties will need to sign the updated document)

Apply for a Planning Performance Agreement

Select a Platinum service level and pay the £500 deposit. Remember to submit your planning performance agreement proforma. You can either upload it with your submission or email it to