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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Planning performance agreements


You'll need to pay for a PPA in advance. The fees cover:

  • any required meetings and/or site visits
  • a project plan

We can also offer flexibility as long as the committee do not have a specific deadline for making a decision. We might agree to have any extra meetings and/or hire any other consultants. In this case, you'll need to make an extra payment before anything goes ahead.

Pay for planning performance agreements

You can pay by credit/debit card, or bank transfer upon request.

Service fees

Service fees across different phases of a Planning Performance Agreement


Fee (including VAT)

Phase 1: PPA Deposit Paid


Phase 2: Initial Meeting outlining PPA


Phase 3: PPA fee agreed and project timescales outlined


Phase 4: Meetings and process



Officer fees

Officer fees across different phases of a Planning Performance Agreement

Officer time (per hour)

Fee (including VAT)

Director of Planning and Regeneration


Head of Place


Team Leaders


Principal Planning Officer


Senior Planning Officer


Planning Solicitor


Design and Conservation Officer


Administration Officer