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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for planning permission

Current measures

Due to the coronavirus outbreak, we've made some changes to the application process:

Site visits

We are conducting site visits. Please make sure you're unaccompanied and follow social distancing rules with our offices to provide access to properties and gardens. 

Site notices

We'll also send site notices to you or your agent by email. Send a dated photo showing you've put the notice on display to the officer. If you're unable to display the notice, contact us on 01483 505050. We'll still send neighbour notifications by post.

We'll operate a digital sign off process where possible. We'll send decision notices electronically too.

Changes to planning law

The government has also introduced some new measures to help support economic recovery. You can read the legislation on the government website. The changes include:

  • extension of certain planning permissions - Some planning permissions have been automatically extended. Others which are due to expire, can apply to extend the planning permission until 1 April 2021
  • changes to construction working hours - Read the Government's latest update here. We are expected to approve requests to extend construction working hours temporarily until 9pm, Monday to Saturday, unless there are compelling reasons against this. We'll work with developers to make this change by considering Non-Material Amendment applications for most proposed changes to working hours that fall within the statement's guidelines. All applications will be considered on a case-by-case basis. Send any queries to

Please read the guidance on both topics and submit all applications to

There are also some changes which we have not received guidance on yet. These include:

For more information contact us using our online support form.