Cookie preferences
Toggle menu

Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

I've received a council tax summons

Why have I received a summons?

The council will send you a summons if:

  • you had a first or second reminder during the financial year and your account is still in arrears
  • you were in arrears, brought your account up-to-date but have fallen into arrears again

Receiving a summons means you have lost your right to pay by instalments. If you pay the total amount shown on the summons in full before the hearing date we'll not take your case to court. You'll also need to pay the costs incurred by the council for the summons of £37.77.

Tell us if you have financial difficulties and cannot pay your outstanding bill in full.

Special payment arrangement

If your council tax account is in arrears you can set up a special payment arrangement. The arrangement will clear your debt by the end of the current financial year. It ends in March.

Your council tax account must be in arrears to apply.

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
     
    • if you're using a computer or laptop these will be on the right-hand side of the screen
    • if you're using a mobile device, click 'quick links'
  6. In the list of quick links find 'set up a special payment arrangement'
  7. fill in the form
Next : What happens next?
(opens new window) Print entire document