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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Empty property relief

When can you apply for empty property relief?

You do not have to pay business rates for empty premises for three months after they become empty. This is extended to six months for industrial properties. You can tell us about a change by using our online move forms.

The relief period applies to the premises only. After the three or six-month exemption period has passed, the full rate must be paid.

The fixed timescales for empty property relief do not apply for:

  • listed buildings. You do not have to pay business rates for listed buildings until they become occupied again
  • buildings with a rateable value under £2,900. You do not have to pay until they become occupied again
  • properties owned by charities or Community Amateur Sports Clubs - in some circumstances

Check your business rates valuation