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Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can contact us using our self service pages. 

Advice for disabled taxi passengers

Travelling with a guide dog

Drivers should not refuse to take a blind or partially sighted person travelling with a guide dog, unless the driver has a medical exemption certificate, to show that they are unable to carry the assistance dog because of health reasons. An exemption notice must be displayed in the vehicle when it is being driven by the exempted driver.

Information for guide dog owners (PDF, 334 KB)