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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

Difficulty paying your council tax bill

We may be able to help by reducing your bill by either a discount or benefit, or if that is not possible, we may be able to agree revised instalments. Use the links below for further information.

There are a number of other organisations who may be able to help with debt advice and budgeting:

visit the national debtline website for financial advice or call 0808 808 4000
use the information and resources on the money saving expert website
visit the citizens advice website or call 0800 1448848
call Christians Against Poverty on 0800 3280006

I've received a council tax reminder

Find out what you need to do when you get a council tax reminder.

I've received a council tax summons

Find out what you need to do when you get a council tax summons.

I've been contacted by an enforcement agent

The council uses enforcement agents to collect outstanding council tax. Find out what you need to do.